Welcome to Sandos Caracol Eco Resort & Spa

Sandos Caracol Eco Resort and Spa - All Inclusive - Cancun, Mexico

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach in Riviera Maya, Mexico only 45 minutes from the Cancun International Airport and just 15 minutes from downtown Playa del Carmen. Designed for nature-lovers and explorers, this hotel in Playa del Carmen lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.

Sandos Caracol is also a family-friendly hotel, offering adventure with your children with key features such as a water park and a Kid's Club. In addition, this Riviera Maya hotel boasts gorgeous gardens, delicious a la carte restaurants, tennis courts, nightclub, and wedding facilities. If you love nature and animals and wish to explore the turquoise waters of the Mexican Caribbean, Sandos Caracol is the perfect vacation destination.

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Sandos Caracol Eco Experience Resort offers 956 air-conditioned rooms and junior suites, beautifully decorated with elegant, colorful tropical details. Rooms are spread among 78 buildings with 3 levels each one: 11 Royal Elite, 16 Select Club Adults Only 21+ and 51 Sanditos Family Section buildings.

Key Facts for Families

  • Water Park with 17 fun slides and water games surrounded by water spouts.
  • Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
  • Kids Club fully equipped with PlayStation, jungle gym, child care professionals, trampoline, and a mini movie theatre, open from 10:00 am to 10:00 pm with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco.
  • Baby Club for the ages 2-3 years from 10 am to 1 pm and 3 pm to 6pm.
  • Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, volleyball, among others. Schedule times may vary according to weekly program.

All Inclusive Details

  • All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or à la carte Dinner. 24 hours all inclusive.
  • Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18+) 24 hours within the Resort
  • Hotel Taxes and service charges
  • Free WiFi in designated public areas of the hotel
  • 2 Tennis Courts unlimited day and night use within schedule of operation (reservation required). Includes equipment
  • (balls & rackets), proper attire and court shoes required.
  • Water sports: Boogie board, Sailing (insurance fee applies, lessons not included) & Kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory Scuba Diving lesson in pool (once per stay).
  • Gym: free use of fitness equipment, sauna, steam room & Jacuzzi (18 + yrs).
  • Daily activities program with our sports and entertainment team: archery, darts, dancing courses, billiards, football, zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball...
  • 3 Pools: 1 Exclusive for Select Club Adults Only 21+ Guests, 1 Chill Out Pool, 1 Activities Pool with separate children area.
  • Splashing Water Park for children with 17 fun water slides and games surrounded by water spouts.
  • Kids Club from 10:00 am to 10:00 pm with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco.
  • Baby Club for infants ages 2-3 years from 10am to 1pm and 3 to 6pm
  • Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
  • Nightly entertainment at the theatre: Shows, live music and theme nights, movies,...
  • Trendy Disco Bar with music from 11pm to 2 am (18+).


Fall in love with nature at Sandos Caracol Eco Experience Resort

As you walk through our resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys. Each of our cenotes is beautifully preserved and cared for, just like the rest of our property. Here at Sandos Caracol Eco Experience Resort, we’re all about highlighting our natural surroundings! We’re constantly finding new and innovative ways to preserve our local resources, whether it’s nature, the environment or the local community.


Our Environmental Policy
We’re committed to protecting the planet by reducing the impact of the resort’s day-to-day activities. We use a variety of recycling programs and information to raise awareness with our employees, our guests, our suppliers and the local community.

Lend a Hand
To help us take care of the environment during your stay at the resort, please use biodegradable sunscreen and conserve water by reusing your hotel towels.

Help the Children
Sandos Caracol Eco Experience Resort works to improve the lives of local school kids in the Playa del Carmen area. You can help us to give back to the community by bringing school supplies on your vacation.

Xcalacoco Experience

Sandos Caracol Eco Experience Resort is proud to offer the Xcalacoco [ishka ́la ́ko ́ko] Experience, a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings. At Sandos Caracol Eco Experience Resort, Xcalacoco is a way of being, living and thinking. Weekly activities program include daily eco tours focused on a different topic each day, nature trails that allow guests explore the Mayan jungle, morning jog in the jungle, and meditation sessions on the beach. Witness Mayan representative ceremonies and transport to yesteryear with a tale as old as time. Visit a Mayan herb garden, plant indigenous plant species significant to the Mayan culture, and participate in natural treatments and ancient rituals at the Spa. Through adventures in nature and environmental activities, we encourage all of our guests to reconnect with nature, respect the planet and engage in ecologically sustainable practices.


Stay cool at the Sandos Aquapark

Kids can have a blast splashing around and cooling off at the resort’s colorful water park! Waterslides, splash areas and fountains make this area the perfect spot to experience a family vacation. While the kids are having fun, parents can kick back with a cold drink.


  • 17 water slides
  • Multiple play areas
  • Lifeguard supervision
  • Showers and bathrooms
  • Poolside snack bar with drinks & snacks

Family Activities

A vacation the whole family will love

Sandos Caracol Eco Experience Resort has everything a family needs to experience the vacation getaway of a lifetime! From a kids’ club and an exciting main pool area to a large water park area for splashing around, travelers of every age will have a fun and relaxing stay in paradise.


  • Beach, beach volleyball, sandcastle building, swimming, snorkeling
  • Family Swimming Area: main pool with kids’ area
  • Kids Aquapark with 17 water slides, games and a snack bar
  • Tennis courts (2) with lights for night play
  • Theatre with nightly entertainment
  • Supervised Kids’ Club with playground, crafts, TV, movies, sports and eco activities. Open from 10:00am to 10:00pm for children ages 4-12
  • Kids Club Hours: From 10:00am to 10:00pm for children ages 4-12
  • Baby Club (ages 2 – 3) is open from 10:00am to 1:00pm and 3:00pm to 6:00pm (parental supervision required)
  • Teens Activity Program with music, pool tables, beach soccer and more

Golf Course

Grand Coral Golf Club

The Grand Coral Golf Club is located next to the Sandos Caracol Eco Experience Resort. Designed by Nick Price, this 18-Hole, Par-71 course is the legend’s most golfer-friendly creation. You can even enjoy the modern club house and an exclusive beach club.


Green Fees Include:

  • Dressing rooms
  • Fresh towels
  • Golf cart
  • Golf tees, divot repair tool & ball marker
  • Lockers and safe
  • Round trip transportation to and from the course is included with two or more players (subject to availability)
  • Two bottles of water

Extra Charge Services:

  • Food, beverage and snack bar
  • Pool and beach club
  • Practice area and lessons
  • Spa and gym

Shopping Area

Take home a piece of Mexico

Our shops sell a wide variety of souvenirs and upscale items for you to bring home from your vacation. From fine jewelry to beautiful beachwear and arts and crafts, you’re sure to find great options to show off from your trip to the Riviera Maya.


  • Art & Paintings
  • Clothing & Hats
  • Hammocks
  • Jewelry
  • Marble Chess Set
  • Postcards
  • Sandals
  • Tapestries
  • Toiletries
  • Towels
  • Traditional Arts & Crafts
  • Traditional Foods & Candies

Spa & Fitness Center

Take a vacation from your vacation with a visit to Spa Sandos

Spa Sandos is a luxurious and environmentally friendly spa designed to pleasure the senses, relax the body and rejuvenate the spirit. You’ll be swept away by our array of soothing treatments, our luxurious facilities, and our beachfront massage palapa overlooking views of the Caribbean Sea.


Spa Facilities

  • 16 treatment rooms
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women’s and men’s dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments

Beauty Salon Services

You’ll look and feel your best after spending some time with our salon specialists, offering a variety of beauty services to brighten your vacation.

  • Manicure & pedicure spa
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Braiding
  • Makeup artists
  • Artificial nails
  • Special bridal services

Fitness Center

Just because you’re on vacation doesn’t mean you have to skip your workouts! At our well-equipped gym, we even have trained instructors to help you develop a personalized workout plan.

  • Cardio equipment
  • Strength equipment
  • Spinning room
  • Personalized workouts
  • Trained instructors

The Spa Boutique

Take the spa experience home with a variety of products available for sale at the Spa Boutique.

Service Hours

Gymnasium & Hydrotherapy Area: 7:00am-8:00pm, Monday-Sunday

Spa & Beauty Salon: 8:00am-8:00pm, Monday-Sunday

Swimming Pools

Dive in… or pull up a seat at the swim-up bar

Guests can escape the heat with a dip in our four refreshing pools found throughout the resort. The main pool has a little something for everyone, with plenty of games, a swim-up bar, family areas and a location steps away from the beach. Kids will be begging to visit the water park, while adults will love the quiet and relaxing chill out pool.


  • Aquapark Pool
  • Chill Out Pool
  • Main Pool with Swim-Up Bar
  • Select Club Adults Only pool and jacuzzi*

*Exclusive to Select Club guests

Tennis Courts

Game on!

Located in the center of the resort (just by Spa Sandos), you’ll find our two full-size tennis courts so you can perfect your game or take on your friends. For nighttime play, both courts are equipped with lighting. Bring your own gear or use ours!

  • 2 full-size courts
  • Lighting for nighttime play
  • Surrounded by lush jungle
  • Tennis balls and racquets included

Water Sport Center

A boatload of water sports and dive trips

Scuba Libre PADI Resort: PADI dive course*, discovery scuba diving*, ocean dives*, Cozumel dives*, cenote dives*, deep-sea fishing trips*, snorkeling tours*, jet skis*, parasailing*, catamarans (lessons not included)*

  • All Inclusive Water Sports Kayaks
  • Boogie boards
  • Snorkeling gear
  • Hobie catamarans (insurance fee)
  • Scuba demo


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